Manager, Customer Success - Enterprise (m/w/d)
Core
Lead a team of Onboarding Managers and Subject Matter Experts to drive onboarding, enablement, and adoption for high-touch enterprise and public-sector customers in the investigations, intelligence, cybersecurity, and law-enforcement domains.
Role type
Senior IC Customer Success Manager (Team Lead)
Builds
Onboarding and adoption processes, training programs, and customer success outcomes for complex deployments.
Domain
B2B Software / Investigations, Intelligence, Cybersecurity, Law Enforcement
Required skills
Team leadership, commercial outcome ownership, process design, capacity planning, data-driven decision making, technical scoping, enterprise deployment management
Preferred skills
Change management, AI workflow integration, OSINT/government software background, European languages
Technologies
Customer success platforms, deployment models, integration tools
Responsibilities
Lead and develop a team of Onboarding Managers and Subject Matter Experts; define and improve onboarding and enablement processes; manage team capacity against demand including international delivery; oversee customer training and enablement plans; collaborate with Account Management and Sales Engineering; report on segment performance and account health.
Seniority
Senior, hands-on IC with team leadership
