Werkstudent (m/w/d) Patient Support (B.Sc. Psychologie)
Core
Provide telephone support to patients navigating organizational and technical aspects of digital mental health applications (DiGA), including appointment scheduling, insurance claims, and onboarding.
Role type
Entry-level patient support specialist (Werkstudent)
Builds
Patient onboarding and support for elona explore and elona therapy DiGAs
Domain
Digital health / Mental health technology
Deliverable
client delivery
Required skills
Empathy, active listening, telephone communication, process improvement, data analysis, documentation
Preferred skills
Experience with DiGA, knowledge of the German healthcare market
Technologies
Ticketing systems, DiGA platforms
Responsibilities
Answer patient calls regarding appointment organization, prescriptions, and insurance codes; guide patients through app registration and initial setup; monitor patient progress and provide check-ins; escalate clinical or medical issues to specialists; analyze support metrics to drive product and process improvements; ensure continuity of care for patients transitioning between support periods.