Senior Customer Success Manager (f/m/x) - APAC (Tokyo)
Core
Own APAC customers from onboarding through renewal and expansion, leading them from pilot to production for satellite analytics products monitoring power lines, railways, and pipelines.
Role type
Senior Customer Success Manager (f/m/x)
Builds
LiveEO's APAC business and customer adoption of satellite data products for utilities and rail operators
Domain
Geospatial analytics, satellite data, utilities, rail, energy
Deliverable
client delivery
Required skills
Customer success, account management, B2B sales, stakeholder management, business reviews, executive updates, partner management, pilot-to-production conversion, upsell/cross-sell
Preferred skills
Geospatial/GIS/satellite data/remote sensing domain knowledge, experience with utilities/rail/energy, reseller/partner experience, technical background (GIS, remote sensing, REST APIs), foreign-owned company or startup experience
Technologies
Satellite data, GIS, remote sensing, REST APIs
Responsibilities
Own APAC customers from onboarding through renewal and expansion, Lead pilot and POC customers with success plans and value reviews, Manage day-to-day relationship with Japanese sales partners, Run business reviews and executive updates, Bring voice of customer to product teams, Travel regularly within Japan and internationally
