Customer Success Manager Digital - Switzerland & Austria (m/f/d)
Core
Manage customer outcomes across the digital segment through automated lifecycle programs, one-to-many engagement, and renewal workflows to drive adoption, retention, and growth.
Role type
Senior Customer Success Manager (Digital)
Builds
Digital customer journeys and automated renewal processes
Domain
SaaS / Enterprise Service Management
Required skills
Digital customer success, customer lifecycle marketing, renewal operations, CRM workflow design, data analytics, commercial mindset, cross-functional coordination
Preferred skills
HubSpot, Power BI, customer health frameworks, product usage analytics, AI-enabled engagement
Technologies
HubSpot, Power BI, CRM
Responsibilities
Design and optimize digital customer journeys for onboarding, adoption, and renewal; manage segment-level renewal forecasts and dashboards; coordinate with Marketing, RevOps, and Sales to drive growth opportunities; analyze engagement and contract data to improve program effectiveness.
Seniority
Senior, hands-on IC