Customer Success Manager Digital - Finland (m/f/d)
Core
Manage customer outcomes across the digital segment through automated lifecycle programs, one-to-many engagement, and renewal workflows to drive adoption, retention, and growth.
Role type
Senior Customer Success Manager (Digital)
Builds
Automated customer lifecycle programs, renewal workflows, and engagement campaigns
Domain
SaaS / Enterprise Software / Intelligent Service Management
Required skills
Digital customer success, CRM workflow design, automated lifecycle program management, commercial mindset, data analysis, cross-functional coordination
Preferred skills
HubSpot, Power BI, customer health frameworks, AI-enabled engagement, subscription renewals, partner-led models
Technologies
HubSpot, Power BI, CRM
Responsibilities
Design and optimize digital customer journeys for onboarding, adoption, and renewal; manage segment-level renewal forecasts and dashboards; coordinate with Marketing, RevOps, and Sales to execute engagement campaigns; identify and route upsell opportunities; monitor renewal risks and exceptions.
Seniority
Senior, hands-on IC