Customer Success Manager (m/w/d)
Core
You guide Impower's most important B2B clients from onboarding through integration, adoption, and long-term success with our property management SaaS platform.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Property management software platform for over 100,000 people managing 12 million apartments
Domain
Real Estate / Property Management / SaaS
Required skills
Strategic account management, Success planning, Business process optimization, Upselling/Cross-selling, Churn risk management, Product feedback integration, KPI ownership (NRR, Churn, NPS)
Preferred skills
Real estate or property management industry experience, SaaS or ERP background
Technologies
SaaS platforms, ERP systems
Responsibilities
Develop individual success plans to ensure product adoption and business success; Consult clients on optimizing business processes; Identify upsell/cross-sell opportunities with Sales; Manage churn risks and escalations; Collaborate with Product/Engineering to integrate customer feedback; Conduct regular business reviews; Build customer references (case studies, testimonials).