(Junior-) Customer Success Consultant (m/w/d)
Core
Building the Community, Enablement, and Partner Program for the audatis MANAGER platform while supporting customer onboarding and acting as the voice of the customer to product development.
Role type
Junior Customer Success Consultant (Community & Enablement focus)
Builds
Community platform, training programs, enablement concepts, and partner program for audatis MANAGER
Domain
Compliance, Data Protection, Information Security, SaaS
Deliverable
product features
Required skills
Customer Success, Consulting, Training, Support, Technical understanding, Knowledge transfer, Communication, Service orientation, Entrepreneurial thinking, Self-organization, Negotiation
Preferred skills
Data protection, Information security, Compliance knowledge
Technologies
audatis MANAGER platform
Responsibilities
Guiding new customers through onboarding sessions, managing community discussions and Q&A, handling escalated support inquiries, collaborating with development on customer feedback, planning user events, building and operating the partner program, developing training content, analyzing usage data to identify churn risks and expansion opportunities.
Seniority
Junior, hands-on IC
