Werkstudent (m/w/d) IT-Servicedesk
Core
1st-level IT support for workplace and user issues across an international environment.
Role type
IT Service Desk Technician (Student)
Builds
IT support services for employees at multiple locations
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Windows OS, Microsoft 365, peripheral devices, network troubleshooting, printer troubleshooting, ticketing systems, knowledge base management, German (fluent), English (good) (via careerplan.io/jobs/2821717-werkstudent-mwd-it-servicedesk-at-rothenberger-werkzeuge-gmbh)
Responsibilities
Accept and process support requests via ticketing system, phone, or email; assist with Windows workstations, standard software, user accounts, and network/printer issues; document solutions and update knowledge base articles; escalate unresolved issues to 2nd-level support.
