Operations Trainee (m/w/d)
Core
12-month trainee program to learn operational management of PAYUCA garages, supporting customers, coordinating garage maintenance, and automating recurring tasks.
Role type
Operations Trainee (future Junior Service Manager) (via careerplan.io/jobs/2817344-operations-trainee-mwd-at-payuca)
Builds
Operational support for PAYUCA garage network
Domain
Automotive services / Garage operations
Required skills
Customer service coordination, technical problem tracking, billing support, process analysis, automation development, structured work, clear communication
Preferred skills
Interest in digitalization and AI, prior customer service or operations experience
Technologies
Email, phone, garage management systems
Responsibilities
Process recurring customer inquiries via email and phone, coordinate with internal team and external support partners, track technical issues and maintenance in garages, update location and customer data, support billing for long-term parking, prepare operational KPIs, analyze recurring requests and workflow bottlenecks, develop better processes and automation templates
Seniority
Trainee (entry-level, 12-month program)
