Administrativo/a de Gestión de Servicios (BackOffice)
Core
Daily administrative management of services, including client back-office operations, request tracking, SLA monitoring, and reporting.
Role type
Senior Back Office Operations Specialist
Builds
Service delivery reports, incident logs, and operational dashboards for clients
Domain
Business Services / IT Operations
Deliverable
dashboards & analysis
Required skills
Microsoft Office 365 (Excel, Word, Outlook), ERP/CRM systems, Ticketing tools, SLA monitoring, Data consolidation
Preferred skills
Experience with ERP, CRM, ticketing tools
Responsibilities
Manage daily administrative tasks for services, track and escalate client incidents, prepare activity and quality reports, coordinate with clients and technical teams, maintain documentation integrity
Seniority
Mid-level, hands-on IC
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