Customer Care Back Office Advisor (m/f/d)
Core
Support customer inquiries, resolve issues, and coordinate solutions across product, payment, delivery, returns, and collections for Westwing's e-commerce platform.
Role type
Customer Care Back Office Advisor
Builds
Efficient, helpful, and solution-oriented customer support experiences
Domain
E-commerce / Retail
Deliverable
client delivery
Required skills
Customer service experience, organizational skills, stakeholder management, problem-solving, communication, empathy
Preferred skills
None stated
Technologies
None stated
Responsibilities
Coordinate with external partners (suppliers, carriers, warehouses) to resolve customer issues; Assist Front Office with claims and escalations; Monitor and document process gaps; Collaborate with internal teams (Logistics, Finance, Supply Chain) to resolve cases; Identify recurring customer needs for process improvements; Ensure quality and accuracy in case management.
Seniority
Individual Contributor