VIP Lounge Representative - MGM National Harbor
Core
Delivering an elevated, personalized guest experience by providing exceptional service, ensuring a seamless VIP check-in and check-out process, and creating memorable moments for guests.
Role type
VIP Lounge Representative
Builds
A premium hospitality experience for high-value guests
Domain
Hospitality / Casino / Luxury Travel
Deliverable
product features
Required skills
Guest services, Front desk operations, Concierge duties, Cash handling, Reservation management, Special requests coordination, Opening/closing procedures, Cross-functional team coordination
Preferred skills
Prior experience in guest services, front desk, or concierge
Responsibilities
Answer questions, facilitate guest reservations, verify special requests/amenities, ensure efficient VIP check-in/out, resolve guest bills, collect payments and handle cash/credit transactions, open and close the VIP lounge daily, coordinate with casino hosts, track guest preferences
Seniority
Entry-level, individual contributor