VIP Services Representative
Core
Greet preferred customers, manage hotel check-ins/out, and support VIP lounge operations and special events at a casino.
Role type
VIP Services Representative
Builds
VIP guest experiences, lounge amenities, and event logistics
Domain
Casino hospitality and gaming
Deliverable
client delivery
Required skills
guest check-in/out procedures, payment processing, slot & pit tracking system operation, phone etiquette, event coordination, inventory management, spreadsheet data entry, 10-key adding machine operation, cash handling, Sargent Key system knowledge, telemarketing support
Preferred skills
casino experience, customer service experience
Technologies
hotel reservation computer system, slot & pit tracking system, fax & copier machines, Sargent Key system, spreadsheets
Responsibilities
Greet guests and provide information, operate reservation systems, access slot tracking systems, assist with special events and tournaments, prepare and maintain VIP lounge, handle cash and audit accounts, input data into spreadsheets, assist with telemarketing
Seniority
Entry-level to Junior
