Customer Relations Manager / Customer Success Coach (m/w/d)
Remote
Core
You accompany participants from onboarding to successful completion of their further education, ensuring they remain satisfied, motivated, and engaged.
Role type
Customer Success Coach / Customer Relations Manager
Builds
Participant retention and successful completion of further education programs
Domain
Education / Corporate Training
Deliverable
client delivery
Required skills
Empathy, conflict resolution, CRM documentation, proactive communication, feedback management, group session moderation
Preferred skills
Coaching training, social pedagogy experience, account management experience
Technologies
HubSpot CRM