IT Support Lead Engineer
Core
Ensure continuous operational availability of critical applications and provide advanced Tier 2/3 support for MGM Resorts International.
Role type
Senior IT Support Lead Engineer
Builds
High-availability application services for hotel, casino, and entertainment operations
Domain
Hospitality IT / Enterprise Application Support
Required skills
complex root cause analysis, technical leadership, cross-functional collaboration, system troubleshooting, project management, documentation creation, on-call management, version control enforcement
Preferred skills
enterprise application support experience, strong technical background, system troubleshooting across multiple platforms
Technologies
Windows OS, Active Directory, Unix/Linux, Cloud platforms, networking fundamentals, Remote Access/Support tools
Responsibilities
Lead project meetings and support initiatives, manage support ticket queue and assign tickets, mentor team members, act as escalation point for complex issues, develop and maintain knowledge base articles, track known issues awaiting vendor releases, provide technical leadership on best practices
Seniority
Senior, hands-on IC with mentorship responsibilities
