B2B Backoffice Advisor (m/w/d)
Core
B2B Backoffice Advisor supporting the business customer team to ensure a smooth after-sales experience by handling inquiries, coordinating orders, and assisting account managers with administrative tasks.
Role type
B2B Customer Care Advisor (Backoffice)
Builds
After-sales service and order fulfillment processes for B2B customers
Domain
E-commerce / Furniture & Home Design
Required skills
Order processing, logistics coordination, customer inquiry handling, process analysis, CRM/ERP system usage, MS Office
Preferred skills
Zendesk experience, AI and automation tools, project management
Responsibilities
Handling written and telephone inquiries from business customers, processing orders and returns, coordinating deliveries with logistics teams, analyzing customer feedback, identifying process optimization opportunities
Seniority
Entry to Mid-level