Customer Service Agent B2B
Core
A 12-month consultant role combining B2B customer service, order administration, and process improvement initiatives for an established international company.
Role type
B2B Customer Service Agent (Consultant)
Builds
Efficient order flows and improved operational processes for corporate clients
Domain
B2B Services / Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Order management, administrative handling, process analysis, data analysis, Excel proficiency, system navigation
Preferred skills
Process improvement, cross-functional collaboration, initiative, structured work in high tempo
Technologies
Excel, Business Systems
Responsibilities
Handle and administer customer orders in business systems, ensure efficient order flow from registration to delivery, manage customer cases and claims, identify and drive process improvement initiatives, analyze data for follow-up and improvement
Seniority
Junior to Mid-level, Consultant
