Senior Customer Success Manager (US)
Core
Owns a portfolio of US accounts end-to-end in complex, regulated healthcare and life sciences environments, delivering hands-on configuration, deployment, and adoption measurement to prove value.
Role type
Senior Customer Success Manager (US)
Builds
Proof of value through configuration, deployment, and adoption measurement for enterprise software adoption.
Domain
Healthcare and Life Sciences / Software Adoption
Required skills
Hands-on delivery of enterprise software solutions, solution design, technical demonstrations, proof of concepts, security and compliance reviews, project management, data analysis, AI and automation usage
Preferred skills
Experience with implementation partners, regulated industry fluency, healthcare EHR landscape knowledge, pharma/financial services/manufacturing experience, team leadership
Technologies
Userlane platform, EHR systems, AI tools, automation tools
Responsibilities
Manage onboarding, adoption, value delivery, retention, and expansion for US accounts; Configure, deploy, and measure adoption; Support sales with solution design, POCs, and technical evaluations; Execute renewal strategy and commercial positioning
Seniority
Senior, hands-on IC
