Claims Officer
Core
Manage high volume of warranty and service enquiries via phone, email, and web channels, processing claims and resolving customer issues.
Role type
Customer service representative (warranty claims)
Builds
Warranty claim resolutions and customer service interactions
Domain
Automotive / Consumer goods customer service
Deliverable
client delivery
Required skills
High-volume call handling, multi-channel communication (phone/email/web), warranty claims processing, data entry, complaint management, KPI tracking
Preferred skills
Customer service or hospitality background, attention to detail, ability to work under pressure
Responsibilities
Managing inbound calls regarding warranty and service enquiries, responding to customers via phone, email and web channels, processing warranty claims and service requests accurately, reviewing claim information, updating customer records, handling customer complaints, liaising with internal departments, completing general administration and data entry
Seniority
Entry-level to Junior, high-volume operator