Service Delivery Manager – Retail Automation, USA
Core
Design, build, and optimize a national 3rd-party installer network for ESL, camera, and commercial display installations across the US.
Role type
Senior Service Delivery Manager (Field Operations)
Builds
A scalable, gig-economy-style field delivery network for retail automation hardware
Domain
Retail technology / Field services / Workforce operations
Required skills
Field service delivery management, 3rd-party installer network management, vendor/partner management, gig-economy workforce models, onsite installation infrastructure, scheduling and dispatch processes, compliance and safety standards, performance management, negotiation
Preferred skills
Field service management platforms, retail technology rollout, installer certification programs, 1099/independent contractor labor models
Technologies
Job dispatch tools, scheduling platforms, credentialing tools, real-time tracking systems
Responsibilities
Source, vet, onboard, and manage independent installers and partners; Establish onsite infrastructure and tooling for distributed delivery; Develop scalable scheduling and job allocation processes; Monitor SLA adherence, quality, and coverage; Manage installer agreements, insurance, and compliance; Act as escalation point for onsite service issues
Seniority
Senior, hands-on IC