Gerente de Operaciones CDMX
Core
Build, operate, and scale field operations for a fiber optic ISP in Mexico City from scratch, managing the full service lifecycle from survey to post-sales support.
Role type
Senior Operations Manager (Field Infrastructure)
Builds
Fiber optic network infrastructure and field service operations
Domain
Telecommunications / Fiber Optic Network Deployment
Required skills
Field operations management, contractor management, regulatory compliance, stakeholder relations, KPI analysis, network deployment, SLA management, team building
Preferred skills
Experience with mixed teams (own staff + contractors), knowledge of Mexican telecom regulations, ability to navigate municipal permits (via careerplan.io/jobs/34079df7-9105-493e-9730-910c01015f06-gerente-de-operaciones-cdmx-at-breakmark)
Technologies
Fiber optic networks, HSEQ standards, TIA/EIA-568B
Responsibilities
Lead the full service lifecycle including survey, feasibility, network deployment, installation, and post-sales support; Design and manage a hybrid capacity model (own team + contractors); Ensure SLA compliance for installation times, MTTR, and first-visit success; Create and document the operational playbook for CDMX; Manage permits and relationships with city halls, building administrators, and infrastructure owners; Ensure regulatory compliance and field team safety; Define and track operational KPIs and present executive reports
Seniority
Senior, hands-on IC