Customer Care Front Office Specialist (m/f/d)
Core
Support customers throughout their journey by resolving issues, handling orders, deliveries, returns, and complex escalations to ensure a personal and effortless experience.
Role type
Customer Care Front Office Specialist
Builds
Premium customer service experience for design lovers
Domain
E-commerce / Interior Design
Deliverable
client delivery
Required skills
Customer care experience, empathy, solution-oriented approach, communication in English and German, proficiency with customer service software and AI tools
Responsibilities
Resolve customer enquiries regarding orders, products, deliveries, returns, and complaints; Provide personalised support for high-value customers; Take ownership of complex cases and escalations; Collaborate with logistics and operations to solve issues; Identify recurring pain points and optimize workflows using AI and automation