Support Engineer 100% (w/m/d)
Core
Operate and support customer IT infrastructures, specifically Microsoft M365, client, and server environments, ensuring stable operations through managed services.
Role type
Support Engineer (Managed Services)
Builds
Stable IT environments for customers
Domain
IT Infrastructure, Microsoft M365, Managed Services
Required skills
Microsoft M365 administration, Client and Server infrastructure management, Incident management, Change management, Problem management, Service Desk operations, Virtualization, Networking, Backup solutions
Preferred skills
Advanced knowledge of virtualization, networking, and backup environments, French language skills
Technologies
Microsoft M365, Client OS, Server OS, Virtualization platforms, Network infrastructure, Backup systems
Responsibilities
Operate IT infrastructures for customers, Handle technical inquiries via Service Desk, Manage incidents, changes, and problems, Monitor open cases, Oversee upgrades and migrations
Seniority
Mid-level, hands-on IC