Managed Services Systems Administrator
Core
Proactive administration and troubleshooting of managed Windows Server, Active Directory, Entra ID, Microsoft 365, and Intune infrastructures for multiple customers.
Role type
Senior Managed Services Systems Administrator
Builds
Managed services technology stack, network health, and customer environment stability
Domain
IT Services / Managed Services / Enterprise Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows Server administration, Active Directory management, Entra ID administration, Microsoft 365 administration, Microsoft Intune management, Hyper-V virtualization, RMM tools, endpoint security, backup and disaster recovery, DNS/DHCP/TCP/IP, firewall configuration, network infrastructure, hardware troubleshooting, automation and scripting, incident diagnosis, root cause analysis, change management, SLA adherence
Preferred skills
N-central RMM, SentinelOne, HP/Dell hardware, Windows workstation OS, Microsoft Office, MSP experience, multi-customer environment experience, remote and onsite support experience, industry certifications
Technologies
Active Directory, Cloud Firewall, Flow, Hardware, Hyper-V, Microsoft 365, Microsoft Intune, Network, Security, TCP/IP, Windows, Office 365
Responsibilities
Monitor internal and external managed infrastructures daily, administer and enhance managed services technology stack, provide behind-the-scenes technical support to service desk and field teams, review alerts and proactively address recurring issues, improve alerting, monitoring, scripting, and automation, troubleshoot and resolve technical issues with vendors, perform network and infrastructure health assessments, report on health, performance, and security of customer environments, identify root causes and develop fixes, assist with testing and implementation of new technologies, provide onsite and remote technical support, maintain billable utilization goals, respond to customer inquiries, troubleshoot escalated infrastructure issues, support desktops, servers, M365, networks, and infrastructure, administer user accounts and permissions, carry out scheduled maintenance, create and document issues per ticketing standards, monitor tickets to resolution, keep documentation accurate, follow change-management procedures, identify sales opportunities, participate in emergency on-call rotation, maintain timesheets, collaborate with IT teams, take ownership of issues and escalate appropriately, stay current on technical knowledge
Seniority
Senior, hands-on IC with customer-facing duties