IT-Support Telematikinfrastruktur (TI) (m/w/d)
Core
First-line IT support specialist for tomedo® customers handling Telematikinfrastruktur (TI) components, tickets, and knowledge base maintenance.
Role type
Support-level IT specialist (TI infrastructure)
Builds
Support processes and knowledge base for TI components
Domain
Healthcare IT / Telematikinfrastruktur
Deliverable
client delivery
Required skills
Ticket management, TI component troubleshooting, knowledge base documentation, process improvement, training delivery, network basics, AI tool usage
Preferred skills
Medical device background, network analysis, Apple ecosystem experience, agentive AI experience
Technologies
Ticketsystem, KI-Tools (ChatGPT, Claude, Gemini), PVS, Mac (via careerplan.io/jobs/2792422-it-support-telematikinfrastruktur-ti-mwd-at-zollsoft)
Responsibilities
Answer customer hotline inquiries, process incoming tickets, escalate complex cases, document insights, support colleagues, conduct training sessions
Seniority
Junior to Professional (various levels)