Senior Scaled Enablement Manager (m/w/d)
Core
Design and lead scalable customer enablement programmes to help customers adopt and expand their use of Maltego products, focusing on one-to-many learning experiences rather than individual account management.
Role type
Senior Scaled Enablement Manager
Builds
Repeatable customer enablement programmes, cohort-based training, webinars, workshops, and self-service content
Domain
Cybersecurity / Digital Investigations / SaaS
Deliverable
product features
Required skills
Programme management, content development, data analysis, stakeholder collaboration, presentation and facilitation, project management
Preferred skills
Customer success platforms (Planhat, Gainsight), learning management systems, product adoption analytics, cybersecurity domain knowledge
Technologies
AI tools, automation tools, customer success platforms
Responsibilities
Design live, repeatable programmes driving product adoption; Build and maintain a cohort and enablement roadmap; Develop scalable customer journeys for onboarding and expansion; Plan and deliver webinars, workshops, and office hours; Create training materials, guides, and knowledge base resources; Analyse customer engagement and adoption data; Partner with Account Managers, Product, and Marketing teams; Define scalable operating models and processes.
Seniority
Senior, hands-on IC
