Concierge - The Cosmopolitan
Core
Create personalized experiences and handle guest requests for The Cosmopolitan of Las Vegas, including conflict resolution and promoting resort amenities.
Role type
Concierge
Builds
Guest experiences and resort revenue through up-selling and cross-selling
Domain
Hospitality / Las Vegas tourism
Deliverable
client delivery
Required skills
Guest request management, conflict resolution, brand representation, multitasking, up-selling, cross-selling, local knowledge
Preferred skills
Bilingual, Notary, VIP services experience, Front Desk experience, Concierge experience
Technologies
26 operating systems
Responsibilities
Process guest requests, resolve guest conflicts, promote resort venues, build vendor relationships, stay current on city offerings
Seniority
Entry-level to Mid-level