Manager (m/w/d) Customer Service Teilzeit 20h
Core
Manage customer inquiries, prepare account management for client meetings, and derive insights from customer interactions to support a B2B SaaS HR/Legal-Tech platform.
Role type
Customer Service Manager (Sales Enablement)
Builds
Customer support workflows, account management readiness, and client insights
Domain
HR-Tech / Legal-Tech / B2B SaaS
Deliverable
dashboards & analysis
Required skills
Customer inquiry management, CRM tool usage, process documentation, data analysis, presentation preparation, onboarding/offboarding support
Preferred skills
B2B SaaS experience, HR-Tech or Legal-Tech domain knowledge, AI tool usage
Technologies
CRM tools, digital platforms
Responsibilities
Handle customer inquiries via email, phone, and CRM; Review and approve job postings, career hubs, and employer reviews; Assist clients with job ad creation and account login; Prepare pitch decks and meeting materials; Document recurring processes and improve workflows.
Seniority
Manager, hands-on IC