Hotel Operations Manager - Skylofts at MGM Grand
Core
Lead front desk operations and support employee development to deliver exceptional guest experiences at a luxury hotel.
Role type
Hotel Operations Manager (Front Desk)
Builds
Front desk operations, guest service standards, and team performance in a luxury hospitality setting.
Domain
Hospitality / Hotel Management (via careerplan.io/jobs/278043-hotel-operations-manager-skylofts-at-mgm-grand-at-mgmresorts)
Deliverable
product features
Required skills
Team leadership, operational management, guest service, staff coaching and training, policy implementation, scheduling, hiring and selection
Preferred skills
Experience managing under collective bargaining agreements, AAA or Forbes knowledge
Technologies
None stated
Responsibilities
Implement strategic initiatives for hotel operations, lead front desk operations through policies and procedures, maintain and improve guest experience, support employee engagement through coaching and training, participate in interviewing and supervising front desk staff
Seniority
Mid-level, hands-on IC