Assistant Manager Guest Services / Duty Manager - Front Office
Core
Oversee day-to-day front desk operations, manage the front office team, and deliver outstanding guest service experiences.
Role type
Assistant Manager Guest Services / Duty Manager
Builds
Front office operations, guest check-ins/check-outs, loyalty program enrollment, and team performance metrics.
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front office management systems (Opera Cloud), team supervision and training, guest service delivery, emergency and security protocol management, performance metrics analysis, cross-departmental collaboration, operational improvement implementation.
Preferred skills
Problem-solving, conflict resolution, organizational skills, independent decision-making, adaptability, analytical skills.
Responsibilities
Oversee front desk operations including check-ins and check-outs; supervise and manage the front office team; lead onboarding and training initiatives; handle guest inquiries and resolve issues; manage emergency situations and security concerns; monitor performance metrics and provide feedback; collaborate with other departments; maintain records and reports; support strategic initiatives.
Seniority
Mid-level Manager