Hotel Supervisor
Core
Assists the Hotel Manager in overseeing daily front desk operations, supervising staff, and delivering exceptional service to hotel guests.
Role type
Hotel Supervisor (Front Desk Operations)
Builds
Front desk operations and guest service delivery
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Staff recruitment, scheduling, guest complaint resolution, hotel management software proficiency, regulatory compliance knowledge
Preferred skills
3+ years front desk experience, supervisory experience, hospitality industry certification
Technologies
Hotel management systems, reservations software, front desk applications
Responsibilities
Recruit, supervise, train, and evaluate hotel staff; Develop and maintain weekly work schedules; Respond to guest inquiries and resolve complaints; Perform front desk and hotel clerk duties; Maintain knowledge of room rates, types, and policies; Operate computer systems for front desk operations; Ensure departmental compliance with company policies and regulations
Seniority
Mid-level, hands-on IC