Operation Strategy Assistant - Operator Contact Center (f/m/d)
Core
Operation Strategy Assistant supporting Samsung Electronics Retail services by managing Operator Contact Center communication, processes, and sales strategies to maximize customer experience and product sales.
Role type
Strategy-level retail performance management assistant (via careerplan.io/jobs/2780258-operation-strategy-assistant-operator-contact-center-fmd-at-cheil-germany-gmbh)
Builds
Sales and marketing campaigns, sales activation plans, and process optimizations for the Operator Contact Center channel
Domain
Retail / Consumer Electronics / Contact Center Operations
Deliverable
product features
Required skills
Sales strategy development, budget planning, agency management, process optimization, data analysis, KPI tracking, cross-functional coordination
Preferred skills
Market trend analysis, digital tool implementation, stakeholder management
Technologies
MS Office (Excel), digital automation tools
Responsibilities
Plan and execute sales and marketing measures, manage channel marketing budgets, optimize contact center processes, consolidate daily data for reporting, coordinate with internal and external partners
Seniority
Mid-level, hands-on coordinator