Service Manager (m/w/d)
Core
Service Manager ensuring reliable IT service operations, coordinating teams, and driving continuous improvement for customers.
Role type
Service Manager (Managed Services)
Builds
IT services, cloud operations, and service delivery processes
Domain
IT Services / Managed Services / Cloud
Required skills
IT Service Management, Incident/Problem/Change/Release Management, SLA management, Customer consulting, Cloud technologies, DevOps processes
Preferred skills
ITIL certification, SLA/KPI reporting experience
Responsibilities
Steer services based on SLAs and KPIs, create and develop service-level reports, moderate service review meetings, plan and moderate consulting sessions, identify and implement service improvement potentials, coordinate incidents/problems/escalations, coordinate root-cause analyses, plan and coordinate changes/releases, coordinate onboarding of new customers and services
Seniority
Mid-level, hands-on IC