Google Cloud - SME AI/Machine Learning (Mandarin Language Support)
Core
Senior technical escalation specialist for complex enterprise AI/ML issues on Google Cloud, bridging frontline support and product engineering.
Role type
Senior IC Tier 3 Support Engineer (AI/ML)
Builds
Resolves high-severity incidents for Vertex AI, Gemini, and Agent Builder deployments
Domain
Cloud Infrastructure + Generative AI
Deliverable
client delivery
Required skills
Google Cloud Platform, Vertex AI, Gemini APIs, Agentic architectures, Python, distributed systems log analysis, Mandarin fluency
Preferred skills
Systems debugging, API troubleshooting, P1/P2 crisis management
Technologies
Vertex AI, Gemini, BigQuery, Cloud Storage, VPC, Cloud Logging, Monitoring
Responsibilities
Act as ultimate technical escalation point for complex enterprise issues; manage high-severity crises and deliver root-cause analyses; collaborate cross-functionally with product engineering
Seniority
Senior, hands-on IC
