Technical Support Engineer
Core
First-line technical support for Azure Cloud infrastructure and integrated systems for hospitality clients, ensuring smooth operation and resolving issues efficiently.
Role type
Technical Support Engineer (Cloud Infrastructure)
Builds
Maintains high service standards and system reliability for global hospitality clients.
Domain
Cloud Infrastructure / Hospitality Technology
Required skills
Azure Cloud management, SQL querying, Azure Monitor, Log Analytics, Application Insights, troubleshooting methodologies, deployment pipelines, system integrations, basic scripting (PowerShell/Python), documentation creation, technical communication.
Preferred skills
Hospitality tech experience, startup environment experience, customer relations, simplifying technical processes.
Responsibilities
Serve as first point of contact for customer inquiries, troubleshoot and resolve system performance/connectivity/integration issues, escalate complex issues with documentation, monitor cloud infrastructure and tools, assist in feature deployment and testing, support QA/UAT processes, collaborate with developers and account managers, contribute to internal documentation and process improvements.
Seniority
Mid-level (2-5 years experience)