Customer Support Specialist – 100% Remote (DE) (m/f/d)
Remote
Core
Support customers using Impower's property management software, resolve issues, and collaborate with Product/Engineering to improve the platform.
Role type
Customer Support Specialist (SaaS)
Builds
Impower property management platform for over 100,000 users managing 12 million apartments
Domain
PropTech / Real Estate Management
Deliverable
client delivery
Required skills
ticketing systems, product troubleshooting, help center content creation, cross-functional collaboration, complex system explanation
Preferred skills
business/real estate/accounting knowledge
Technologies
ticketing systems
Responsibilities
Handle customer inquiries via ticketing systems, support users in software usage, analyze and resolve product issues, create help center articles, collaborate with Product/Engineering teams, identify recurring issues to improve processes