Technology Support Services Project Specialist, Mobility
Core
Manage AT&T account, service requests, contracts, and invoicing for mobile carrier services across the Americas, Europe, and Asia Pacific.
Role type
Mobility Project Specialist (Business Services)
Builds
Mobile device implementation, replacements, and documentation for employees across multiple regions.
Domain
Legal services / IT Operations / Mobility Management
Deliverable
product features
Required skills
Mobile carrier service support, Mobile device lifecycle management, Inventory database management, Line configuration, Vendor coordination, HR employment class knowledge, Budget tracking, Knowledge base maintenance
Preferred skills
Roaming rates analysis, Mobile application analysis, Network/hardware/software knowledge, New software learning
Technologies
Skadden Mobile Tracking, Mobile Smartphone Ordering Administration, Apple Business Manager, ISM, AT&T Premier, Endpoint object maintenance, Outlook, Excel, PowerPoint
Responsibilities
Manage AT&T account and service requests, Coordinate device pickup/return and data wiping, Process employee line recovery and MDM activations, Track subscriber costs and update inventory database, Assist with annual cycles and onboarding programs, Maintain knowledge base articles, Perform line configuration tasks.
Seniority
Mid-level, hands-on IC
