Helpdesk Support Specialist – Tier I
Remote
Core
Frontline technical support for internal end users via phone, chat, and ticketing systems, diagnosing and resolving common technical issues.
Role type
Tier I Helpdesk Support Specialist
Builds
Internal helpdesk services for contractors and employees
Domain
IT Support / Helpdesk
Deliverable
client delivery
Required skills
IT troubleshooting, user access management, Windows troubleshooting, Microsoft Office 365, password resets, MFA troubleshooting, ticketing systems, Zoom Workplace
Preferred skills
Okta, HappyFox
Responsibilities
Conduct IT guided user onboarding sessions, provide frontline support via phone and chat, diagnose and resolve common technical issues, escalate complex issues, document support tickets, analyze issue severity and scope