Account Representative, SMB (North)
Core
Account Representative managing end-to-end commercial relationships for ~200 small and medium-sized merchants, driving growth and retention.
Role type
Senior Account Representative (SMB)
Builds
Merchant payment adoption, transaction volume, and cross-sell opportunities
Domain
Fintech / Payments / SMB
Deliverable
client delivery
Required skills
Account management, sales, pipeline forecasting, risk identification, internal coordination, data analysis, AI tool usage
Preferred skills
Customer-facing experience, relationship management
Technologies
AI-powered tools, data platforms
Responsibilities
Acquire, manage, and expand relationships with SMB merchants; Use AI tools to spot growth and risk opportunities; Maintain accurate pipeline and portfolio health reporting; Coordinate internal teams to resolve merchant needs
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