Sr Manager, Engagement Partner
Core
Lead complex projects and problem resolution efforts for large name brand merchants, providing strategic direction for client solutions and fostering long-term relationships.
Role type
Senior Engagement Partner Manager (Payments)
Builds
Global process improvements and client solutions for merchants
Domain
Payments, Internet technologies, Web Services
Deliverable
client delivery
Required skills
Strategic direction, complex project leadership, advanced client training, relationship management, domain knowledge of payments, internet technologies (Web Services/SOAP, HTML, HTTP, FTP, SSL), product roadmap understanding, presales support, market feedback coordination
Preferred skills
PMP certification, experience with PayPal or other payment products
Technologies
Web Services, SOAP, HTML, HTTP, FTP, SSL
Responsibilities
Lead complex projects and problem resolution efforts, Provide strategic direction for client solutions, Conduct advanced client training and support sessions, Foster long-term client relationships, Implement global process improvements, Provide on-going feedback and coaching to directs
Seniority
Senior, hands-on IC with management responsibilities