Customer Support Agent
Core
Respond to customer inquiries via email and chat, diagnose and resolve technical issues related to software products, and provide instructions for product use and configuration.
Role type
Customer Support Agent (Technical)
Builds
Resolved customer issues and documented support solutions
Domain
E-commerce / Web-based software support
Deliverable
dashboards & analysis (via careerplan.io/jobs/2745900-customer-support-agent-at-flatrock)
Required skills
English fluency, problem-solving, Excel (functions, charts, pivot tables, macros), report creation, web-based software support knowledge, online marketplace familiarity (eBay, Amazon, Rakuten)
Preferred skills
HTML, FTP, SQL, web-related protocols
Responsibilities
Respond to customer inquiries via email and chat, diagnose and resolve technical issues, troubleshoot software problems, provide clear instructions for product use, document interactions in CRM, collaborate with internal teams on escalations, stay up-to-date with product features
