Customer Care Lead, Boostbar - Zürich (100%)
Core
Lead a Customer Care team to manage the B2B customer journey, integrating call center operations, route planning, and asset management for a beverage delivery service.
Role type
Senior Customer Care Team Lead
Builds
B2B customer experience, integrated logistics and asset management processes
Domain
Retail / Beverage delivery / B2B services
Required skills
Team leadership, end-to-end customer journey management, route planning, asset management, data management, cross-functional collaboration
Preferred skills
Experience in hospitality, gastronomy, pharma, or event organization, strategic relationship building
Technologies
Call center systems, route planning tools, asset management software
Responsibilities
Lead and develop a small Customer Care team, manage the full B2B customer journey from events to relationship building, integrate call center operations with route planning, manage company assets and customer data, oversee post management and administrative processes
Seniority
Senior, hands-on IC