Teamlead Customer Service - Business Travel (w/m/d)
Core
Lead and develop a growing customer support team focused on transport and business travel, optimizing processes to improve customer satisfaction and operational efficiency.
Role type
Senior Team Lead, Customer Support (Business Travel)
Builds
Customer support operations and team performance for a B2B travel management platform
Domain
Travel Management / B2B SaaS
Required skills
Team leadership, process optimization, data-driven decision making, recruitment, KPI management, agile methodology, project management, technical affinity
Preferred skills
Experience in tourism or B2B SaaS, Zendesk, cloud telephony, Google Workspace
Technologies
Zendesk, Cloud Telephony, Google Workspace
Responsibilities
Lead and develop a team of support agents, recruit new colleagues, optimize support processes, measure and improve customer satisfaction metrics, adapt to dynamic challenges
Seniority
Senior, hands-on IC