Customer Service / Kundendienst (w/m/d) - 1KOMMA5° Hamburg Nord
Core
Handling customer inquiries via ticketing, phone, and email; resolving complaints and coordinating with technical trades to provide solutions for an integrated energy system.
Role type
Customer Service Representative
Builds
Customer support solutions for a virtual power plant managing solar, storage, heat pumps, and e-mobility
Domain
Renewable energy / Smart grid technology
Deliverable
client delivery
Required skills
Ticketing system proficiency, multi-channel communication, complaint resolution, MS Office, process coordination (via careerplan.io/jobs/2744532-customer-service-kundendienst-wmd-1komma5-hamburg-nord-at-1komma5-hamburg-gmbh)
Preferred skills
Technical support experience, empathy, organizational skills, team collaboration
Responsibilities
Answering and processing customer inquiries, resolving complaints, coordinating with technical trades, linking to order management
Seniority
Entry-level / Mid-level IC