(Junior) Consultant Managed Services (m/w/d)
Core
Support customers in designing and developing modern IT Service Management processes and Managed Services.
Role type
Junior Consultant (Managed Services)
Builds
IT Service Management processes and Managed Services solutions
Domain
IT Service Management / Managed Services (via careerplan.io/jobs/2739178-junior-consultant-managed-services-mwd-at-kramer-crew-gmbh-co-kg)
Required skills
IT Service Management, process analysis, requirement gathering, documentation, presentation creation, workshop facilitation
Preferred skills
Bachelor or Master in Computer Science or Business Informatics, practical IT experience, analytical thinking, customer orientation
Technologies
ITIL, Service-Level Agreements (SLAs)
Responsibilities
Participate in customer projects for IT Service Management and Managed Services; Analyze existing service and operational processes; Support the conception and implementation of IT Services and SLAs; Gather and align customer requirements; Create and maintain service documentation and reports; Support workshops and interviews with business units and IT departments.
Seniority
Junior, entry-level IC
