ServiceNow Business Analyst
Core
Analyze and design new business processes, monitor performance, and collaborate with business users to define requirements and use cases for ServiceNow implementations.
Role type
ServiceNow Business Analyst
Builds
ServiceNow ITSM solutions for US federal government clients
Domain
Public Sector / IT Service Management
Required skills
ServiceNow (ITSM) experience, requirement gathering, process flow documentation, stakeholder management, test plan development, Organizational Change Management (OCM) (via careerplan.io/jobs/4552774006-servicenow-business-analyst-at-accenturefederalservices)
Preferred skills
ServiceNow Fundamentals training, ServiceNow Certified System Administrator (CSA), Agile Fundamentals
Technologies
ServiceNow
Responsibilities
Develop business processes and gather requirements; Provide process flow and system documentation; Build relationships with stakeholders to drive solution adoption; Assist in quality management reviews; Support test plan development and execution; Support Organizational Change Management efforts
Seniority
Individual Contributor