WFO Workforce Planner
Core
Translate workforce data into actionable insights, develop forecasting models, and analyze trends to support strategic and operational decision-making for a workers compensation and personal injury claims management business.
Role type
Workforce Planner (Analytics & Forecasting)
Builds
Workforce planning models and forecasts for resource requirements
Domain
Workers Compensation / Personal Injury Claims Management
Deliverable
production ML models | dashboards & analysis
Required skills
workforce planning, analytics, operational modelling, trend analysis, data analysis (workload, capacity, caseloads, attrition), workers compensation systems knowledge
Preferred skills
strategic decision-making support, continuous improvement initiatives
Technologies
forecasting models, data sources
Responsibilities
Develop and maintain workforce planning models to forecast resource requirements; Analyse claims volumes, workload trends, caseloads and attrition to inform workforce forecasts; Monitor planning accuracy and refine forecasting models; Partner with leaders and stakeholders to understand workforce needs and provide insights; Contribute to workforce optimisation and continuous improvement initiatives
Seniority
Individual Contributor
