Team Lead Client Services (Mensch) - Vertragskunden
Core
Lead a team supporting contract customers who book conferences, seminars, and events via a SaaS solution, managing location booking, participant management, and invoicing.
Role type
Team Lead, Client Services
Builds
Customer service processes and client relationships for a SaaS event booking platform
Domain
B2B SaaS / Event Management
Deliverable
client delivery
Required skills
Team leadership, resource planning, client relationship management, onboarding process definition, process improvement, cross-functional collaboration
Preferred skills
Change management, stress resilience, entrepreneurial mindset, event industry experience
Technologies
SaaS platforms
Responsibilities
Lead and develop the client services team, manage resource allocation, maintain relationships with key client stakeholders, define and oversee new customer onboarding, implement process improvements, foster team development through 1:1s and feedback
Seniority
Mid-Senior, hands-on IC with team leadership
