Senior Customer Success Manager (m/w/d)
Core
Building and scaling the Customer Success function for a Med-Tech startup, ensuring long-term customer success and growth for rehabilitation therapy solutions.
Role type
Senior Customer Success Manager (Build & Scale)
Builds
Customer success processes, standards, and scalable playbooks for a global Med-Tech platform.
Domain
Med-Tech / Digital Health / Rehabilitation
Required skills
Customer Success, Account Management, B2B sales, CRM management (HubSpot), data analysis, product feedback integration, stakeholder management, German (C2), English (C1)
Preferred skills
Experience in SaaS, Digital Health, or MedTech; knowledge of stationary and ambulatory therapy landscapes (rehabilitation, physiotherapy, ergotherapy); experience building new structures from scratch.
Responsibilities
Onboard and support existing customers to maximize value from CUREO®; identify risks and growth opportunities using usage data and feedback; develop upsell and expansion strategies; translate customer feedback into product and process improvements; build CRM-supported workflows and communication approaches.
Seniority
Senior, hands-on IC