CST - Associate - Bill Payments CST
Core
Resolve day-to-day customer and merchant queries and complaints via call and chat to ensure timely task closure and a positive experience.
Role type
Associate Customer Support Specialist (Bill Payments)
Builds
Customer support operations for Paytm's mobile payments and financial services ecosystem
Domain
Fintech / Mobile Payments
Deliverable
client delivery
Required skills
Customer support, multi-tasking, problem-solving, campaign management, brand consistency, timeline development
Responsibilities
Resolving day-to-day queries of customers and merchants via call/chat, overseeing day-to-day management of campaigns, ensuring brand consistency in copy through tone and voice, developing and implementing timelines to achieve targets
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